Terms of Service

JobBadger is crew-management software for field-service businesses: a web dashboard for the office and a mobile app for crews. You may invite your staff as Users. You are responsible for their use of the service and for keeping account credentials secure.

• New accounts start on a free trial with the limits of the Crew plan. No payment method is required for the trial.
• Paid plans are billed monthly in advance by card through our payment processor (Stripe). Prices are shown at jobbadger.app/pricing and may change with notice before your next billing period.
• Welcome SMS credits included with a plan are a one-time gift added when your first paid month is charged. They do not renew or repeat monthly, have no cash value, and are non-transferable.
• Prepaid SMS packs and other add-ons are optional, billed separately, and non-refundable once credits are used.
• You may cancel at any time from Settings → Billing. Access continues until the end of the paid period. We do not prorate partial months.

JobBadger can send transactional text messages to your customers on your behalf, such as “crew on the way,” appointment reminders, and job-complete notices. When you use this feature you agree that:

• You will only enter mobile numbers of customers who have given you their number for service updates and agreed to receive texts, and you will record that consent on the job.
• You will not use JobBadger SMS for marketing, promotions, or any content unrelated to a booked job, and you will comply with the TCPA, CTIA guidelines, and carrier rules.
• Every message identifies your business and includes opt-out instructions. Recipients may reply STOP to opt out and HELP for help; opt-outs are honored automatically and you must not re-add an opted-out number without new consent.
• Message frequency depends on your jobs, typically 1–3 messages per scheduled visit. Message and data rates may apply to recipients.
• Delivery depends on carriers and our SMS provider; we do not guarantee delivery time or receipt.

Jobs, clients, photos, time entries, and messages you put into JobBadger remain yours. You grant us the rights needed to host, process, and display them to provide the service. Our Privacy Policy explains how we handle personal information, including location data collected by the mobile app.

• Do not use the service to break the law, infringe others’ rights, or send unsolicited messages.
• Do not attempt to access other Businesses’ data, probe or disrupt the service, or reverse-engineer it.
• We may suspend accounts that violate these terms or create risk for other customers, carriers, or us.

The service is provided “as is.” To the fullest extent permitted by law, JobBadger disclaims all warranties, and our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

We may update these terms; material changes will be announced in the app or by email before they take effect. Either party may end the agreement at any time; sections 4, 6, and 8 survive termination.

These terms are governed by the laws of the State of Florida, USA. Questions? Email support@jobbadger.app.

JobBadger LLC · 4810 West McElroy Avenue, Unit 23 · Tampa, FL 33611 · United States